Hilltop Spa & Salon in Los Alamos

Frequently Asked Questions


Cancellations

24 hours advance notice is required for appointment cancellations.We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to 50% of the cost of the scheduled service.


Arrival Time

Please arrive 15 minutes prior to your first appointment to fill out necessary paperwork, unwind, and enjoy refreshments. Arriving late will deprive you of valuable treatment time. To avoid delaying the next guest, your treatment will end on time. Please leave any valuables at home as Hilltop Spa will not be responsible for lost, stolen or misplaced items.


Mothers-To-Be

Consult with your doctor prior to your spa visit. Please inform your therapist of your pregnancy.


Health Considerations

Please inform us of any medical conditions prior to your treatment.


Gratuities

All gratuities are at the client’s discretion. Eighteen to twenty percent is the industry standard for tipping. For your convenience, envelopes are provided at the front desk.


​Age Restrictions

Guests under the age of 16 may receive treatments if accompanied by a parent or guardian and with a signed waiver. Minors may be asked to show proof of age.


Cell Phones

Please respect the tranquility of spa guests.Turn off all cell phones prior to entering the spa.


Children

We do love children, but please make arrangements to leave them at home on day of appointment so that you may relax.


Gift Cards

Gift cards are available in all denominations and services.


Gratuity

Eighteen to twenty percent is the industry standard for tipping. For your convenience, envelopes are provided at the front desk.


Payment

We accept Mastercard, Visa, Amex , Discover, Cash and checks with proper ID.


Special Events and Groups

Please ask our Manager about reserving the spa for any special group events or parties you may be interested in. Our Manager will help you plan the perfect event.


Hours of Operation

Monday, Tuesday and Saturdays: 10am - 6pm

Wednesday-Friday: 10am-8pm

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